LONG BEACH CALIFORNIA
FREQUENTLY ASKED QUESTIONS
MY RESERVATION ONLY SAYS 1 ADULT BUT I'M BRINGING MORE PEOPLE, HOW DO I CHANGE THAT?
Because our rental software is per unit(boat) and not per person, the sytem automatically puts 1 adult. There is no way to change the number but be sure to check your boat size and capacity to ensure you rented the proper size for your party.
CAN WE BRING ANYTHING WITH US ON THE BOAT?
Yes. Food, drink, even your dog! We are very pet friendly. If you need ice, we provide that, free (cooler included). If you like popcorn, it’s always free too!
IF WE NEED TO CANCEL, WHEN IS THE BEST TIME TO CANCEL?
All cancellations must be made 24 hours in advance of scheduled cruise. If cancellation isn’t made within the allotted time frame, full payment will be charged.
HOW FAR CAN YOU TAKE OUT THE JET SKIS?
The wave runners can go up to the Queen Mary, down to Seal Beach and Sunset Beach.
WILL WE GET WET OR COLD?
All of our boats are fully enclosed and generally cozy. Windows can go up if a cool breeze is wanted or needed, or they can stay down to enjoy the scene warm and cozy. During the winter time blankets are always welcome.
IS IT A FUN EXPERIENCE FOR CHILDREN TOO?
Absolutely! Alamitos Bay provides for plenty of wildlife, with the local sea lions making many appearances throughout the day.
ARE YOU PET FRIENDLY?
Yes! We love our Fido! In fact, our logo was inspired by our English bulldog Titus Maximus. Every now and then, you will see him manning the store or eating the leftover popcorn on the floor. 🙂
For the safety of your pets, we recommend bringing their own life vests.
HOW MANY PEOPLE CAN FIT ON A BOAT?
Our 21′ boat will hold 10 comfortably and 12 maximum. This includes children of all ages.
IS IT HARD TO DRIVE A BOAT, AND WHAT IS THE AGE LIMIT TO DRIVE?
The boats are very simply to drive. Maximum speed is 5 mph. You must be 21 years old to drive. Before take off, our dock master gives the captain a very detailed description of the Bay, where to go, and what you can see.
DO THE BOATS HAVE A SOUND SYSTEM?
The boats all have radios with CD player & bluetooth capability, also included is an auxiliary wire for your smart phone.
IS PARKING FREE?
Yes. The parking is free, on site, only steps away from your vessel. Guests may also arrive by Aqualink.
ARE LIFEJACKETS PROVIDED?
Yes. All of our vessels have adult life jackets on the vessel, and our front office staff provides all children under the age of 12 with a life jacket. All children under the age of 12 are required to wear a life vest. We also provide life vests for infants. Infants in car seats or baby carriers are not required to wear a life vest, but one will be provided anyway. We do not provide life vests for pets.
WHAT TIME SHOULD WE ARRIVE BEFORE OUR VOYAGE?
The whole party should arrive no later than 30 minutes before the reservation time. This will give you time to park, unload, sign-in, and be on your way with no delay.
HELP! I LEFT SOMETHING ON THE BOAT AND I NEED IT BACK. WHAT DO I DO?
London Boat Rentals is not responsible for personal belongings, however, if you lost something please call or email with a description of the item(s) lost and we will contact you if it has been found.
IF THE TIDE IS TOO HIGH FOR ME TO GO INTO THE NAPLES CANALS, WHERE ELSE CAN I GO?
If the tide is too high, you may still travel around Naples island, into Jellyfish Cove, Spinnaker Bay, Marina Pacifica, and Mother’s Beach.
* The canals will be closing soon for a few months due to construction.
HOW OLD DO YOU HAVE TO BE TO RENT A BOAT?
You must be at least 21 years old to rent and operate the boat. You must be at least 18 years old to rent and operate a jet ski.